Gardens Apartments Management
President- Erica Arbron
Property Manager- Linda Meath
This handbook is designed to answer some of the more common
questions we receive from our new residents here at Rockwood
Gardens Apartments. If you have questions after referencing
this handbook, please call us at the management office.
Welcome to Rockwood Gardens Apartments
We are pleased that you have selected Rockwood in Middletown
as your home. Rockwood is conveniently located in the
Town of Wallkill, in the Pine Bush School District, and
is in close proximity to Orange County Community College,
shopping, recreational facilities, and train and bus services.
management and staff it is our job to ensure your tenancy
is a pleasant one. We take pride maintaining a pleasant
environment for all of our residents.
you have any questions concerning the complex or the Middletown
area please feel free
to call the management office during normal business hours.
Security and Rent Payment
All security due and the first month's rent must be paid
prior to tenants receiving keys to their apartment. There
are no exceptions to this policy. These payments must be
made in the form of money order, cashier's check or certified
check. There is no cash or credit cards accepted. Personal
checks are allowed for rent payment after the first month.
Rent is payable by the first of each month, after your initial
rent check at move in. Checks are to be made payable to
Rockwood Gardens Associates. Rent payments checks, etc,
can only be made in the name of the tenant of record.
Checks, Late Payments
Tenants are able to pay by personal checks beginning the
second month of the lease term. However, should a check
bounce, then replacement must be made immediately in the
form of a money order, cashiers check, or certified check,
with additional late fees and bank fees, included. We
reserve the right to request payment by the above three
transaction methods, not including personal checks, for
all future rents, should a personal check be returned
to us for non-payment. We will never redeposit a check
a second time, but instead follow the above procedure.
Cash is never accepted at Rockwood.
Rent is due and payable on the first of the month. If
rent is not paid by the fifth of the month, a rent arrearage
letter will be delivered to the tenant. At this time,
if rent is not paid within the five days, with late charges,
legal proceedings for rent payment and possibly eviction
will proceed with all legal fees, disbursements, etc,
the responsibility of the tenant. If evicted, the tenant
could also still be responsible for future rent payments,
according to the lease terms.
We will report late payments, non-payments and judgments
to the credit bureau to become a part of a tenant's credit
Your mailing address is:
(Bldg. #) Street name, Apt. (Apt.# )
Middletown, NY 10941
moving into your apartment, you may want to post your
name on the mailbox for the postal carrier. This can
be discussed further with the Post Office.
Numbers and Addresses
and Rockland Utilities
PO Box 1005
Spring Valley, NY 10977
25 Industrial Drive
Middletown, NY 10941
19 John St.
Middletown, NY 10940
New York State Police
55 Crystal Run Rd.
of Wallkill Police
600 Rte. 211E
Middletown, NY 10941
Town of Walkill
Middletown, N.Y. 10941
Lake Fire Dept.
26 Maltese Dr.
Middletown, NY 10941
Middletown, NY 10941
Phone and Cable
You are responsible for contacting the electric company
at least a week prior to your move in date to set up electric
service in your apartment.
circuit breakers for your apartment are in the kitchen
on the short wall that the phone jack is on.
you have any problems with your lighting, GFI'S and/or
electricity, please call the maintenance number.
You are responsible for calling the phone company to turn
on your phone. We will provide you with the information
they will request, at the time of lease signing .
problems that may arise with your phone service, phone
jacks and phone equipment with the phone company.
apartment is equipped with the cable jack in the living
room. Some apartments may have cable jacks in the bedroom.
We are unable to give the cable company written authorization
to make any holes in walls or flooring. Any damage to
the apartment remains the tenant's responsibility.
You are responsible for calling the cable company to arrange
for your cable service, when you are home. If you are
having Saturday installation, please contact us, first,
at least 48 hours in advance, to be certain someone will
be available during our business hours on Saturdays to
give cable installers access to necessary locations in
our basement areas. It is preferable that cable installation
is done in our normal business hours. We apologize, but
there are no evening hours after 4:00pm weekdays, and
Saturdays, starting at 9:00am and no later than 2:30pm,
but, sometimes the rental office closes earlier.
Please measure your apartment's specific windows for all
window treatments including , levelors, curtains and blinds,
etc. These are not exact measurements-Measurements vary
somewhat with each apartment-use these measurements just
as a guide, please.
floor apartment window lengths are different from below
lengths. Please ask to measure your apartment windows.
Living Room and Bedroom:
Length to sill- 96"x48"
Length to floor- 96"x84"
Sliding Door- 72"x84"
Bathroom and Kitchen (if applicable): 36" x 36"
Sliding door: 72"x84"
Dining Room and Small Bedroom:
Length to sill- 60"x48"
Length to floor 60"x84"
Length to sill- 72"x84'
Length to floor- 72"x84"
Kitchen and Bedroom (if applicable):
Bins and Bin Locks
Please bring your own key or combination lock to lock
your apartment's assigned storage bin
The same day that you pick up your apartment keys and
pay your first month's rent. By putting your own lock
on your bin you will have immediate access to your bin,
upon your move in date, even if you need to use it on
the weekend. Do not leave your storage bin unlocked or
we will lock it with one of our locks for safety reasons.
Unfortunately, if you do not bring in your lock, then
we will not be able to unlock your storage bin for use
until our next business day, during business hours, only.
Do not store flammable materials in your bin, including
motorcycles, flammable materials, including flammable
paints, etc. These bins are not to be used as workshops.
No grills other than our park grills are allowed at Rockwood,
and no grills can be stored at Rockwood.
The doors to our basements are locked for security reasons.
When you receive the basement key, you will sign a form
stating that if you lose a basement key, there is a $25.00
charge for replacement of the key, Please try to keep
it on a ring that is easily located, since we have had
several tenants misplace these keys at a replacement cost
to them. Also, we may have to change the whole locking
set up in a basement if key is lost. For everyone's safety
do not leave basement or entrance doors propped open.
Unfortunately, this also allows animals to enter the building,
including skunks, woodchucks, birds, mice etc.
Please only flush toilet paper down the toilet. Please
do not flush kitty litter down the toilet, even if the
product says that it is flushable. Also, please do not
flush feminine sanitary products, including those that
say that they are disposable and flushable. Q-Tips cannot
be flushed down the toilet because they eventually block
All of the above precautions are very important because
of the sewer system and volume of use.
Please do not use any toilet drop-in cleaning products
in toilet or tank.
Also, please be careful of what goes down your sink and
shower drains. Please do not dispose of grease, food,
hair, or any other objects in your sinks or shower. If
we discover who is responsible for the backups, unfortunately
we will have to charge the tenant for damages. Remembering
to do these things now will prevent unnecessary interruptions
in service later.
Door Locks and Keys
We do not allow deadbolts to be changed on our doors.
However, if you would like to add a doorknob key you can
do so, provided we are given a key to keep in the office,
in case of necessary emergency access needed to your apartment.
Lost keys are $25.00 to replace.
If you are locked out of your apartment in normal business
hours we will let you in, provided you have necessary
identity proof credentials with you. However, if you contact
us for a lock out, after business hours, we will not be
able to give you access until the next business day.
For your safety, we do not give access to your apartment
to any adult not on the lease. We also do not unlock doors
for your children or for visiting relatives, unless we
have written permission from you to do so.
Moving in or out of apartments is permitted between the
hours of 8:30am and 6:00pm. Trucks and vehicles of any
type are not permitted on the lawns, sidewalks, etc. and
are subject to towing at tenant's expense without further
notice. Any damage to the common areas, grounds or apartment
caused by moving will be charged to the resident's account,
payable at once.
Please consider your neighbors when settling into your
apartment by observing quiet hours provided for in the
lease For example, loud music, talking, hammering, running
of dishwasher, etc. will be disturbing to your neighbors.
Residents may park only lawfully registered, inspected
and operational passenger vehicles in the parking areas.
Vehicles registered and operational, but not in use are
not to be stored at Rockwood. No vehicles may be repaired
or stored on the premises. Vehicles violating other posted
parking rules or other rules distributed to residents
during the lease term or impending snow removal, or parked
on the grass, unless permission to park on grass is given
in writing by Lessor, may be towed at the owners expense
without additional notice. Visitor spaces are not designated
to any specific resident or unit unless so designated
in writing by the Lessor. Granting the right to park does
not warranty Lessor a parking space. Visitor spaces are
on a first come first served basis. Tenants owning more
than one vehicle are required to park the second vehicle
in the spaces designated as "Visitor" parking
spots. It is preferred that the second vehicle is not
parked in visitor spaces directly in front of buildings.
Guests of tenants must also park in the visitor areas.
Please do not double park vehicles. As well, we do not
allow boats, motor homes, recreational vehicles, large
trucks, commercial vehicles, trailers, etc to be parked
on our grounds. This includes inoperable or unregistered
vehicles. The parking of motorcycles in basements and
storage areas is also strictly not allowed.
During snowstorms, we will attempt to keep the main driveways
open. Once the storm is over, all vehicles must be moved
to plow the parking spaces. Staff will direct you concerning
when and where to move your vehicle. However, if you see
staff beginning to work in front of your building , please
ask what the procedure is for that day. Please be cautious
when wiping snow off your vehicles, not to pile it into
newly plowed spaces.
*If you are planning to be away or sleep days, please
make arrangements for someone to move your vehicle. Our
staff is not permitted to move resident vehicles.
( see the maintenance
request form )
you have a maintenance repair you can call the management
office at 845-692-6315, during normal business hours.
If you have a maintenance emergency after business hours
call the above number, also. The maintenance emergency
number will be answered after hours by the answering service.
Please be certain to give them your name, apartment number
and telephone number, along with a description of the
emergency Do not call the rental phone number for emergencies,
because that line is answered only by an answering machine,
after hours. Non-emergency calls will not be addressed
after business hours.
repairs will take priority, even during business hours
and be handled first. Non emergency repairs will be handled
as quickly as possible.
We will do our best to make repairs within 24 hours. If
this is not possible, we will keep you informed concerning
when the repairs will be made. If you have not heard from
us for any reason, please contact us, at once.
There are many locations throughout the complex with grills
and picnic tables for your enjoyment.
These are for use on a first come, first served basis.
Please use the trash receptacle provided.
Please clean the grills and picnic tables after each use
for the next tenant's use. Make sure not to leave anything
behind, as items left in the area will be considered abandoned
and thrown away.
You may not use a grill of any type, other than the park
grills we provide, anywhere on our grounds. This includes
all lawn area, sidewalks, and decks. This will be considered
a violation of your lease agreement
There are laundry rooms in each building.
Hours for the laundry room are posted in the laundry room
and our subject to change. Please be sure to leave enough
time for your last load to dry before laundry hours end,
so your laundry won't be locked and stored overnight.
Laundry Machine Use:
All machines are coin operated. The cost is subject to
change. Please wipe down machines after each use.
Do not use machines for heavily soiled laundry or laundry
that could destroy the machines or leave any residue.
Please do not wash excessively large loads in the machines.
Please remove clothes promptly to allow others use of
Rockwood is not responsible for articles lost, damaged
or stolen from laundry rooms. Do not leave laundry for
extended periods in the laundry room.
There are dumpsters throughout the complex for our residents'
use, only. You are responsible for bringing your trash
and recyclables to them.
We also have recycling facilities throughout the complex.
Please take care to not put trash in these containers.
Please read the recycling guide carefully. The waste company
can fine individuals for improper dumping. We do not allow
anyone to go through our trash for deposit cans, etc.
We do not allow anyone outside the Rockwood community
and it's employees to dump trash in our containers. Please
contact us if anyone is misusing these sites, in any manner.
Please do not leave large objects, such as furniture,
etc, outside of our dumpsters. If you have a question
about how to dispose of an item, please contact of for
information. There is also a town dump that you have access
to. You can contact the town or inquire at the rental
office for further information. You will need to get a
town identification card to use the facility. This identification
card is beneficial for other purposes, as well, such as
summer camp for children, etc.
Please discard of garbage daily from your apartment for
cleanliness reasons. You may not leave trash in your hallway,
in your storage bin or on your deck, even temporarily.
Our employees are instructed to remove trash from these
areas and charge the responsible tenant $25.00 per offense.
In addition, do not use the laundry room trash containers
for personal trash. Also, when sand buckets are in the
hallways, please do not throw your trash into the buckets.
Things to Remember
Use only liquid dishwasher detergent in your dishwashers.
not throw grease, food, Q-tips or foreign objects, including
supposed flushable tampons down your drains or toilets.
Do not use toilet drop in cleaners in toilets or toilet
tanks. Tenants will be charged for damage
air conditioning is charged to your electric bill so use
it wisely. Any questions about the use of air conditioners,
please call the office.
not feed stray animals, including stray cats. Animals
the congregate in our dumpsters and behind our buildings.
It is costly and difficult to remove these animals from
to show your friends or family where you live?
Have them check out Rockwood's site at: www.rockwoodgardensapartments.com